SAA also remains the only carrier on the African continent to achieve this high level 4-Star Airline rating.
Providing
Excellent Customer Service is one of five strategic objectives of SAA’s
Long-Term Turnaround Strategy, named Gaining Altitude.
Skytrax
is the leading, independent authority on airline quality and
assessment, and completed quality audit checks with SAA examining in
detail all product and service delivery
areas across both international and domestic routes. The Skytrax Star
ranking audit examines more than 800 areas of product and service
delivery, across both airport operations and the cabin experience.
SAA’s
4-Star ranking signifies that the airline has achieved a good standard
of product across all travel categories, with standards of staff service
delivery in both the onboard
and airport environments also being well ranked.
“SAA staff is dedicated in providing our customers the best service possible. We have worked hard to ensure this ranking and will implement further improvements. Our position as the leading carrier on the continent is confirmed by the fact that we are still the only carrier on the African continent to have achieved the high level 4-Star airline rating,” says Monwabisi Kalawe, SAA Group CEO.
Edward
Plaisted, CEO of Skytrax said: “SAA has both maintained and improved
quality levels throughout the past year, and continue to deliver
world-class product and service
standard to their customers, making their 4-Star ranking well-deserved.
“This
4-Star Ranking demonstrates that South African Airways passengers can
look forward to a high quality of product and service. The Skytrax
ranking
provides an accurate and independent guide for travellers around the
world, and the 4-Star Airline status is a most respected category. SAA
has been ranked a 4-Star Airline for a number of years, and we are
delighted to see them retain this status for 2014.”
About South African Airways
South
African Airways (SAA), Africa’s most awarded airline, operates to 42
destinations worldwide. In its domestic market SAA has an extensive
schedule
operating 660 flights in total per week between Johannesburg – Cape
Town, Durban, East London and Port Elizabeth, from its Johannesburg hub,
as well as code-shared flights between Lanseria – Cape Town and Durban.
SAA offers more frequencies than any other
airline in South Africa. Regionally, SAA offers 26 destinations across
the African continent including Abidjan, Accra, Blantyre, Brazzaville,
Cotonou, Dakar, Dar es Salaam, Douala, Entebbe, Harare, Kinshasa, Lagos,
Libreville, Lilongwe, Livingstone, Luanda,
Lusaka, Maputo, Mauritius, Nairobi, Ndola, Pointe Noire, Victoria Falls
and Windhoek. SAA’s international network creates links to all major
continents from South Africa through 11 direct routes and code shares,
with daily flights from Johannesburg to London
(Heathrow), Frankfurt, Munich, Mumbai, Perth, Hong Kong, Beijing, New
York, Washington, Sao Paulo and Buenos Aires. SAA has codes share
agreements with 27 other airlines across the markets it serves. SAA’s
core business is the provision of passenger airline
and cargo transport services together with related services, which are
provided through SAA and its four wholly owned subsidiaries: SAA
Technical; Mango its low cost carrier; Air Chefs, the catering entity of
SAA and South African Travel Centre (SATC). SAA
is a Star Alliance member which offers more than 21,900 daily flights
to 1,328 airports in 195 countries. SAA is the winner of the 'Best
Airline in Africa’ Award in the regional category for eleven consecutive
years. Mango and SAA hold the number one and number
two successive spots as South Africa’s most on-time airlines.
No comments:
Post a Comment